Improving the Product of Digital Government

Converting your services to a digital focus might have modernized your plans on paper, but are the symptoms of operational dysfunction still present? If your new initiatives seem to fizzle out, your workers feel frustrated, and you’re struggling to create a culture of empowerment, then you may actually be focussed on the wrong things. This session looks at how to make course corrections to get back on track. We’ll look at:

1. The hazards of focussing on the mission and vision
2. The trap of the second product
3. What should be taking the bulk of your attention.

James Duncan helps organizations restructure to get on top of the 21st century, so they can deliver their products and services more effectively.

Lewis Eisen is a policy specialist and author, helping organizations make their rule-making culture less confrontational.