Book Club: Future Proofing by Design - Creating Better Services and Teams in the Public Sector Through Design Thinking by Nilufer Erdebil

Government departments are constantly challenged with changing environments, complex socio-economic issues and shifting policy direction. Organizations and their teams need to be agile, resilient and future-proof.
 
Enter Design Thinking!
 
Design Thinking is a human-centered approach that provides the structure and the tools to turn challenges into opportunities. It helps to increase innovation, build resilience and create efficiencies. Design thinking excels at distilling a complicated challenge into clearer, more manageable problems. It also helps to identify and ensure user needs are at the core of each phase of the design process. It stimulates teamwork and collaboration, while mitigating uncertainty and future shocks.
 
This book introduces the key steps of design thinking to give your team confidence in using this systematic design approach to creative problem-solving at work. Equipped with real-world examples, it provides guidance for implementing a user-centric design to deliver the best possible services and solutions.

For more information on Nilufer and her book: www.futureproofingbydesign.com

Watch the recording on Access FWD50

From time to time, we run Book Clubs to discuss the latest in digital transformation and public sector innovation with fellow leaders and noted experts. Each session is a candid online conversation, in which we cover a brief synopsis of a book and its key ideas, followed by an open peer discussion with the author.