Katherine Benjamin is the Deputy CTO for Digital Services at the New York City Mayor’s Office of the Chief Technology Officer. She has worked on transformation initiatives with the Ontario Digital Service, the Province of British Columbia, Alberta Health Services and the UK’s National Health Service (NHS).
Katherine’s projects include co-designing launching the NYC[x] Innovation Fellows for the City of New York, designing and launching the Ontario Digital Service’s user research and rapid prototyping labs, and co-developing service design for digital government curriculum at Emily Carr University of Art + Design.
While chronically underfunded, agile digital service teams have proven that they are a precious resource within government that can be trusted to deliver at the speed of need in a crisis.
What is it about the way they are set up that allows them to work nimbly? Learn about how they are set up to respond quickly in times of crisis, what challenges they are able to overcome quickly and which...