Joe Landers (he/him)
Customer Service Transformation Consultant, ServiceNow
Joe Landers is a Customer Service Transformation Consultant with ServiceNow. He spent 20 years as a practitioner in a variety of Customer Service roles: Operations, Technology Support, Implementation, and Outsourcing. Over the last six years, he has worked with 60+ clients across multiple industries to develop strategic service roadmaps.
Sessions
Fastforward
Delivering digital services to connected citizens
In this talk you’ll learn how government can leverage technology to respond to these two forces, improving satisfaction and make the most of the fundamental shift that’s happening in how governments and services interact. See More.