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Katy Lalonde (she/her)

Director of Product, Ontario Digital Service (ODS)

Katy Lalonde is the Director of Product at the Ontario Digital Service (ODS), supporting teams that are building an ecosystem of digital products that make it easier for people and business to interact with the Government of Ontario, including Ontario.ca, Notify and the province’s Data Catalogue.

Katy was a founding member of the Ontario Digital Service and has previously held the roles of Director of Digital First and Chief of Staff (Executive Advisor) to the Chief Digital and Data Officer. Her expertise is in digital and product strategy, in the leadership and operations of digital organizations inside government, and in organizational design to support empowered, multi-disciplinary teams.

Sessions

Expert

Failing FWD: lessons in building digital teams and products

Topics of failure include: the pitfalls of being a ‘flat’ organization; challenges in designing a digital organization within traditional government, making large-scale change work in big bureaucracies, moving quickly and intentionally, and finally, operationalizing user-centred design practices at scale. See More.