Workers’ Compensation Board of Nova Scotia starts journey to Digital and the Cloud

This story is about an organization that was heavily paper based and reliant on manual processes taking a giant leap forward by implementing cloud based digital services and ultimately delighting their customers. The Workers’ Compensation Board of Nova Scotia (WCB) is on a journey of significant digital transformation, centered on customer service and the modernization of how it does business. This transformation is largely being driven by the changing expectations of stakeholders. WCB’s constituents wanted WCB to be easier to do business with, including having more options when they communicate and obtain services. The WCB’s partnership with Salesforce has allowed the organization to redefine the way it delivers services to its most important customer groups and provide a customer experience that wows its most important stakeholders.