RDGS: Setting the stage - Double duty: playing the role of CDO and CIO in Nova Scotia

In 2019, Nova Scotia combined the large, existing shared-services IT team with a small but mighty digital services team for the province, and named the province’s first Chief Digital Officer. This unique pathway for both a digital service team, and for a province’s IT functions, created discomfort and opportunity for change, while facing the real conflicts inherent to running government services from the infrastructure to the application.

In this short talk, Chief Digital Officer Natasha Clarke will share what she has learned the last 3 years while bringing in CDO capabilities, while being responsible for the world of a CIO team too. The talk will be structured around applying the context of the two-loop model of dominant and emergent systems, to help introduce how this team plans to adapt and deliver to serve Nova Scotians.