Abu Dhabi customer experience : Transforming one-stop-shops through collaborative CX spaces.

This talk will explore the pioneering CX Spaces Program initiated by Abu Dhabi, which focuses on creating forward-looking CX spaces. Designed collaboratively with respective entities of each theme, this program aims to elevate Abu Dhabi's one-stop shop services to exceptional levels while ensuring service continuity in TAMM today and facilitating a seamless transition to the future.
The CX Spaces program is a comprehensive initiative that involves experience planning, pitching, service and channels design (both digital and non-digital), cataloging, and channels optimization. The program’s collaborative approach ensures that every aspect is meticulously crafted to enhance the overall customer experience.
This session is ideal for customer experience professionals, public service employees, and representatives from other governments who are interested in innovative service delivery models. It will be particularly beneficial for those involved in service design, digital transformation, and public sector innovation. Attendees will gain valuable insights into the process of developing and implementing collaborative CX spaces and will learn about the strategic planning required for such initiatives.
This session will serve as a brilliant case study, showcasing the efforts and successes of Abu Dhabi in transforming one-stop-shop services through innovative and collaborative CX spaces.