When Amazon makes strategic decisions, it separates them into one-way and two-way doors. A two-way door is a decision that can be reversed, such as the change of a product name. But a one-way door can’t easily be undone. The launch of a product may mean committing to supporting that product’s users for the reasonable …
Continue reading “Project Elephant: Experimenting in the open”
Guest post by Dorothy Eng. The pandemic has shown us that well-designed digital products and services can help rebuild trust in public institutions, while less successful ones can do just the opposite. The public expects more from governments today than ever before — they want to interact with government services online in the seamless way …
Continue reading “Can Building the Right Partnerships Help Restore Trust in the Public Sector?”
Guest post co-authored by Pia Andrews & Alistair Croll. Trust in the public sector is at an all-time low and declining, with enormous ramifications for social cohesion and stability. To rebuild it, we need to start with a trustworthy foundation. It follows, then, that restoring confidence in the public sector needs to involve the public …
Continue reading “How might we grow trust and confidence in the public sector in the digital age”
This is the sixth year we’ve surveyed public servants worldwide about the state of digital government, technology, and modernization. The results help guide our content throughout the year, and guide folks who propose talks for our content online and at our annual event. Who answered the survey? We received over a hundred responses, from fifteen …
Continue reading “What you’re thinking about digital government in 2022”
Alistair Croll in conversation with The Tech That Comes Next co-authors, Afua Bruce & Amy Sample Ward. All opinions expressed in these episodes are personal and do not reflect the opinions of the organizations for which our guests work. Afua Bruce and Amy Sample Ward are no strangers to the blurry line of civic tech. …
Continue reading “FWDThinking Episode 25: The future of tech… isn’t tech”
FWD50 Extras: Strategic Foresight for More Resilient Public Sector Organizations with Ramy Nassar. Forecasting isn’t the same as prediction. Nobody can predict what next month’s lottery numbers will be, or the price of a stock in three years. But plenty of people can tease out what’s likely to happen from widespread trends. It’s a concept …
Continue reading “You can’t predict the future. But you should try anyway.”
Guest post by Sean Boots. Last week the FWD50 team launched their annual survey on the future of digital government. If you haven’t already filled it out, don’t miss sharing your perspective. It’s something I look forward to each year, partly since I genuinely love filling out surveys (hello, fellow public servants) and partly since …
Written by Alistair Croll, Co-founder & Chair of FWD50. Trigger Warning: I’m going to say mean things about governments, startups, and corporations. So you’ll probably be offended by something in here. There’s an old adage in design and consulting work: Good, fast, and cheap—pick any two. Expecting all three from a project is naive. The …
Alistair Croll in conversation with Melissa Bridges and Kord Davis. All opinions expressed in these episodes are personal and do not reflect the opinions of the organizations for which our guests work. For over 10 years, Melissa Bridges worked for Little Rock, Arkansas. From a start in network security, she eventually became the city’s performance …
Continue reading “FWDThinking Episode 24: Design and data for government innovation”
Alistair Croll in conversation with the 2021 IDeA competition winners. Each year, the Innovative Designs for Accessibility (IDeA) student competition challenges university students across Canada to use their creativity to develop innovative, cost-effective and practical solutions to accessibility barriers for people with disabilities.The objectives of the program are: To contribute to the creation of a culture of …
Continue reading “FWDThinking Episode 23: Meet the IDeA competition winners”
