Thomas Hoy is a UX designer and composer, with experience working on independent documentaries and inside design agencies. He believes it’s possible for residents to receive support from government in a quick, simple way and he is dedicated to helping the public sector realize that vision.
Public sector innovation has fundamentally different goals than private sector innovation, so it needs a different set of tools. The UX design practice of identifying and alleviating user pain points is now common in many service-oriented organizations, including government. But pulling away from pain, while useful in the short-term, is reactive. While public institutions need to react to the problems... read more