Pia Andrews

Open and digital government expert

Pia Andrews is an open government and data ninja who has been driving digital, data, policy and legislation transformation in the public sector for a decade. Pia has been in the tech sector and community for another 10 years before that and has been evangelising “gov as a platform” right throughout. She works within the (public sector) machine to enable greater transparency, democratic engagement, citizen-centric design and real, pragmatic actual innovation in the public sector and beyond.

Pia believes that tech culture  particularly open source, has a huge role to play in achieving better policy planning, outcomes, public engagement and a better public service all round. She is also trying to do her part in establishing greater public benefit from publicly funded data, software and research. Pia was recognized in 2018 as one of the global top 20 most Influential in Digital Government and was awarded as one of the Top 100 Most Influential Women in Australia for 2014.

Sessions

The Crisis Paradox for Leadership: balancing urgency and importance

03/11/2020 11.45 - 12.05

Executive Track: Leadership (APEX)Channel 1Keynote

Leaders across all sectors have been facing the twin compounding pressures of constant increasing expectations and constant pressure on resources. This has led to a common habit of allowing 100% effort to be dedicated to the most urgent issue at hand, all the time, creating a reactive culture where leaders and all their staff feel trapped to do what is most urgent while also knowingly having to... read more

Designing a user centric Digital Channel for Service Canada

04/11/2020 13.30 - 14.10

FWD50 in the MixChannel 5Breakout session

Although there is an excellent all-of-Canadian Government communications channel in Canada.ca, there is not a Service Canada experience online that provides anywhere near the level of user centricity or quality of client/customer service that our non-digital channels offer. People who want to self-serve online need an end to end, integrated and supported experience. Our team is taking a user-centric... read more