As a Principal Architect of Ethical AI Practice at Salesforce, Kathy develops research-informed best practice to educate Salesforce employees, customers, and the industry on the development of responsible AI. She collaborates and partners with external AI and ethics experts to continuously evolve Salesforce policies, practices, and products. Prior to Salesforce, she worked at Google, eBay, and Oracle in User Experience Research. She received her MS in Engineering Psychology and BS in Applied Psychology from the Georgia Institute of Technology. The second edition of her book, “Understanding your users,” was published in May 2015. You can read about her current research at einstein.ai/ethics.
In the past five years, the practice of “AI ethics” has gone from an exotic subspecialty to a recognized discipline in industry, government and beyond. At the same time, we hear a constant drumbeat of stories about bias, disinformation, lack of transparency, and questionable or harmful uses of AI both in industry and in civil society. In that context, it’s reasonable to ask what–especially... read more