Martha Edwards (she/her)
Lead Service Designer, BC Public Service
Martha is a service designer with 12 years experience working in user-centred design and research roles in all levels of government in Canada, plus the Government Digital Service in the UK. She has spent most of that time working in the tech space on problems like digital identity, cybercrime and Brexit.
Sessions
Canadian Case Studies
Whose needs are these anyway? How to find out if your organization is really as user-centred as it claims to be.
“User needs first”, “Design with people”, “human-centred ways of working” - these are mantras we hear leaders repeat again and again, but do our organizations actually live up to this promise? Or are most of our “user needs” actually “stakeholder wants” in disguise? See More.