Technology infrastructure has undergone massive shifts in the last decade. Simply put, the way we build, deliver, and maintain IT services is almost unrecognizable from the early days of the Internet. So how should leaders adjust their thinking for this new world?
In this Fireside Chat, FWD50 chair Alistair Croll sits down with Mark Schwartz—Who served as CIO of the US Citizenship and Immigration Services (USCIS)—to discuss digital leadership.
A prolific author, Mark’s books include A Seat at the Table, The Art of Business Value, and the newly released The Delicate Art of Bureaucracy: Digital Transformation with the Monkey, the Razor, and the Sumo Wrestler. In this conversation, Mark will share new, empowering models for “the often soul-shattering, frustrating, Kafkaesque nightmare we call bureaucracy.”