In many government departments, the IT policies are long and confusing, and no one reads them. Worse, they often sound like angry parents scolding naughty children. Getting people to embrace your rules in these cases can be an uphill battle; some people follow them begrudgingly, while others ignore them completely.
To succeed, your policies need buy-in from everyone involved. The reality is that in most organizations policy writers want to sound strict rather than disrespectful; however, they often focus solely on the content and pay no attention to the tone of voice. Ultimately, the tension created by poorly drafted policies has a palpable impact on employee morale.
This eye-opening session will make you rethink the way you word your written communications.