FWD50 Extras: Practical applications of speculative design in service delivery

Thomas Hoy
FellowCode for Canada
Farwa Farshori
FellowCode for Canada
Neil Mispelaar
FellowCode for Canada
17-06-2021 10.00 - 11.30

Pre-conference WorkshopOnlineWorkshop

Public sector innovation has fundamentally different goals than private sector innovation, so it needs a different set of tools. The UX design practice of identifying and alleviating user pain points is now common in many service-oriented organizations, including government. But pulling away from pain, while useful in the short-term, is reactive. While public institutions need to react to the problems of the day, they also need to be visionaries, shaping a better society for the people they serve.

Enter speculative design! This emerging design discipline has helped us move away from reactive thinking and towards a values-based approach to service design. At the Digital Foundations and Futures Accelerator, they’ve been imagining what a “better future” might look like in the year 2071, and what our services could be in such a world. They then “steal” those ideas from the future, create prototypes and test with members of the public.

Who should come:

If your team…

    • Is embarking on a new project, or wants to take a fresh look at an existing programme
    • Would benefit from less reactive, more reflective problem solving approaches
    • Is interested in moving from a big idea to a user-tested prototype in the course of two weeks

… this workshop is for you!


We know that you may not have your 2021 ticket yet.

To make it easier for you to join, we’re running the first event on an honour system: If you don’t have a ticket, but you’re part of a government department that’s planning on attending, fill out the form below and we’ll send you an invite to the workshop.

We want to make sure everyone who finds FWD50 content useful has access to it. So there are other ways you can qualify for a ticket:

    • You can volunteer with us, helping to run the event in return for a pass.
    • You can claim one of our Regional Access Passes, available to employees of any regional government.
    • You can partner with us, help us to spread the word and share promotions, and get discounted passes for some of your organization’s members in return.

We’ll be back in touch with more workshops, which we mail ticket-holders about and include in our newsletter, too!