Can the Platform Be of Service? – The Commitment to Person-Centered Design when Adopting Tech Models in the Public Sector

05/11/2020 15.45 - 16.25

Breakout TrackChannel 1Breakout session

Business model concepts originated within entrepreneurship and e-commerce and have migrated to the public sector. But when translating these models to government, often the core logic gets lost in translation. How do we take the best from concepts like platform-as-a-service into government while avoiding the worst elements of tech giant behavior and public sector bureaucracy?

This discussion will explore the most useful concepts that originate from business model logic but centered in key framing questions: How might we participate with users to define what it is that we value? When replicating and adapting a platform-as-a-service model, how are we creating conditions for developers and innovators to accelerate the creation of new products and services for constituents? How do we maintain commitments to person-centered design methodologies, agile implementation approaches, rigorous ethical review, and algorithmic auditing? How do we make explicit and inclusive the discussion of what values get embedded in tools?

Michelle Shevin
Senior Program Manager of the Public Interest TechnologyCatalyst Fund, Ford Foundation
Jen van der Meer
FounderReason Street
Katherine Benjamin
Katherine Benjamin
Deputy CTO for Digital ServicesNew York City Mayor’s Office of the Chief Technology Officer
Taylor Campbell
Deputy Director of Data + DigitalBeeck Center for Social Impact + Innovation