Becoming Digital for Citizens: Perspectives from the United States and United Kingdom.

06/11/2020 13.30 - 14.10

Industry Innovations TrackChannel 4Breakout session

Governments at all levels continue to focus on becoming digital to improve citizen services and experience as a priority, but not all are seeing the same level of success. What are the keys to success in becoming digital and meeting citizen expectations? What organizational capabilities do you need to navigate the business challenges caused by COVID-19? How are leadership roles evolving and how are organizations successfully dealing with some of the top barriers to successful digital transformations?

Join our panel of speakers from the United States and United Kingdom as they discuss making digital real, including dealing with barriers like cultural change and change management, as well as how business agility, rethinking the supply chain and enabling the future of work are essential to navigating the impacts of COVID-19.

Jon Rychalski
Assistant Secretary for Management & Chief Financial OfficerUnited States Department of Veterans Affairs
Marc Campbell
Senior Vice PresidentCGI
Lindsay McGranaghan
Senior Vice President Consulting ServicesCGI Scotland, UK
Dr Jim Peake
Senior Vice President, CGI FederalFormer United States Secretary of Veterans Affairs
Nicola Harvey
Chief Officer - Head of Customer & Digital ServicesCity of Edinburgh Council