Zahra Merchant (she/her)

Zahra is a strategic Service Management leader with a track record of improving corporate performance and creating efficiencies through leadership of service design, process improvement and optimization efforts.

She has used her expertise in understanding business needs and goals to improve services and processes at various organizations over the past 24 years.  She has established several service and process governance structures with measurable improvements that are aligned with business goals.

Zahra is passionate about all aspects of service management, particularly the client experience and ensuring that service relationships deliver value to the client.