FAQ

We’ve added answers to some of the most common questions about the event here.

You can consult our Help page for all inquiries concerning the FWD50 virtual event platform.

Videos are available to all 2020 attendees.

Setting up your account

To get started, you’ll need to set a new password. Check the inbox of the account you used to register for the conference for a mail titled, “Your invitation to the FWD50 Community at FWD50.” If you can’t find that email:

  1. Click the YOUR ACCOUNT button on the bottom right corner of this website.
  2. Enter the email with which you registered for the conference.
  3. Click “Forgot Password.” We’ll send you a new mail.

Follow the instructions in that mail to set a new password.

Watching a talk

To watch a talk, visit that session’s page by clicking on it from the Interactive Agenda. On the session page, click the WATCH VIDEO button. If you’re logged in, you’ll be able to play your video and turn on French or English captions. If you aren’t logged in, you’ll be prompted for your username and password.

Need help?

If something isn’t working the way it should, or you need help, mail support@fwd50.com.

Want to buy a content pass?

If you couldn’t attend FWD50 this year, don’t worry: You can still buy a pass to access all the amazing talks. Mail us at community@fwd50.com and we’ll take care of billing you and creating your account.

The safety of our attendees, our speakers, and our team are our first priority. As a result, FWD50 2020 will be a purely virtual conference, taking place online.

For Canadian Federal employees, FWD50 has been deemed as training by the government-wide functional community lead (in this case, the Office of the Chief Information Officer (OCIO) for IM/IT-related large information-sharing or learning sessions) on September 15, 2017, as posted on the government of Canada internal GCpedia site Conference versus training: Large information-sharing or learning sessions. This is in keeping with the Guide to Travel, Hospitality, Conference and Event Expenditures.

We’re giving two general admission conference passes to the first two applications from any municipal, territorial, provincial, or state government! Learn more.

We also offer discounts to government groups who buy tickets in bulk (starting at 5 tickets). If you’re part of a municipal, state, provincial or national government that wants to purchase group tickets, contact us.

The short answer is no. There are a number of reasons for this:

  • Sharing undermines trust. Across all the events we operate, we do many things attendees love—based on the information we collect during the registration process. If our audience isn’t really who they say they are, a whole portion of the event experience is compromised and falsified. We focus on real interactions and genuine learning among the people who are supposed to be in the room.
  • Sharing ruins interactions. Not being able to trust that someone is who they claim to be breaks networking, contact sharing, and meeting new people—one of the main reasons for conferences. Attendees must be able to greet someone based on their name, role, and company with certainty.
  • Sharing puts people at risk. Pass sharing makes it impossible to verify identity, online or off. Incorrect identity makes it impossible to enforce behavior during the event and violations to our code of conduct. For legal reasons, pass sharing is not permitted.
  • Sharing leads to privacy violations. If person A gives a badge to person B, who signs person A up for a mailing list or opts in for a newsletter, without person A’s consent, that has important legal consequences for GDPR, CASL, and other privacy legislation based on opt-in rules and may expose FWD50 and its partners to legal action.
  • If you share your pass, we won’t be able to run future events.We produce a tremendous amount of valuable content with excellent production and an emphasis on accessibility. Tickets pay for this. Our prices, and business model, assume a single person per pass. This is even more true for virtual events with thin margins that run across an entire week.

Yes! We’re committed to making the event accessible to all those who want to have a voice. With that in mind, here are some other ways to get involved:

  • You can volunteer to help out, and get a free pass in return.
  • If you’re part of an under-represented group, complete this form to apply for one of our Inclusion Initiative tickets.
  • If you’re with the media and want to cover the event, we have a limited number of media access passes we can offer.

We are working hard to make sure that FWD50 can be accessible and enjoyed by all. We are taking the following steps to create an inclusive experience:

  • For the visually impaired: Unfortunately, our event platform does not meet WCAG requirements. We will therefore be creating a fully accessible document, available upon request, that will be screen reader friendly, and will provide direct access to all agenda sessions. 
  • For the hearing impaired: All content streamed on our main stage, and all pre-recorded sessions, will be available for viewing with simultaneous transcription. Post-event recordings of all sessions will be made available with a transcript, and translation. 

We post presentations from speakers who agree to share their content on Slideshare in the week following the conference. You can find past years’ talks there, too.

Did we miss something? Please let us know; we’ll do our best to consider every request fairly and quickly.