FAQ

We’ve added answers to some of the most common questions about the event here.

FWD50 may be months away. But our society is still confronting a once-in-a-generation health crisis that is disrupting every facet of modern life. The safety of our attendees, our speakers, and our team are our first priority.

Due to the restrictions in place this past November, FWD50 2020 was a purely virtual conference, taking place online. While we hope that our collective response to this crisis allows us to run an in-person event in November 2021, we are taking steps today to prepare for what might happen in the coming months. We’ll offer more details in the coming months, but our current strategy includes:

  • Offering a safe alternative: We will probably be able to put on a safe event in November. But in any case, we’re also planning for online tools to deliver content, provide safe networking, and share resources for digital government at a distance.
  • Adjusting ticketing policies: We’re putting together robust cancellation policies that allow ticket buyers to get a partial refund in return for attending an online event, and deferring the remainder of their ticket price to the following year, should we have to cancel a physical event. Tickets will also be exchangeable up to the week of the event.
  • Changing sponsorship terms: FWD50 is made possible by partners from around the world. They want to continue supporting us, but need flexibility in their planning at the moment. So we’re letting our sponsors pay in installments as we learn more about the duration and severity of the crisis; we’ll use earlier installments to sponsor an online event if the physical one is cancelled.
  • Assuring speakers they can participate remotely: Some of our speakers may be unwilling—or unable—to travel to the event in November. We are therefore ensuring all speakers that they can deliver their content in person, or from a remote location. This means a significant investment in telecommunications and A/V tools to produce the calibre of content our audience deserves.

Videos and slides are available to all 2020 attendees on the FWD50 2020 website.

Setting up your account: Find out how to set up your account and view all sessions here.

Need help? If something isn’t working the way it should, or you need help, mail support@fwd50.com.

Want to buy a content pass? If you couldn’t attend FWD50 this year, don’t worry! You can still buy a pass to access all the amazing talks. Mail us at community@fwd50.com and we’ll take care of billing you and creating your account.

For Canadian Federal employees, FWD50 has been deemed as training by the government-wide functional community lead (in this case, the Office of the Chief Information Officer (OCIO) for IM/IT-related large information-sharing or learning sessions) on September 15, 2017, as posted on the government of Canada internal GCpedia site Conference versus training: Large information-sharing or learning sessions. This is in keeping with the Guide to Travel, Hospitality, Conference and Event Expenditures.

We’re giving two general admission conference passes to the first two applications from any municipal, territorial, provincial, or state government! Learn more.

We also offer discounts to government groups who buy tickets in bulk (starting at 5 tickets). If you’re part of a municipal, state, provincial or national government that wants to purchase group tickets, contact us.

The short answer is no. There are a number of reasons for this:

  • Sharing undermines trust. Across all the events we operate, we do many things attendees love—based on the information we collect during the registration process. If our audience isn’t really who they say they are, a whole portion of the event experience is compromised and falsified. We focus on real interactions and genuine learning among the people who are supposed to be in the room.
  • Sharing ruins interactions. Not being able to trust that someone is who they claim to be breaks networking, contact sharing, and meeting new people—one of the main reasons for conferences. Attendees must be able to greet someone based on their name, role, and company with certainty.
  • Sharing puts people at risk. Pass sharing makes it impossible to verify identity, online or off. Incorrect identity makes it impossible to enforce behavior during the event and violations to our code of conduct. For legal reasons, pass sharing is not permitted.
  • Sharing leads to privacy violations. If person A gives a badge to person B, who signs person A up for a mailing list or opts in for a newsletter, without person A’s consent, that has important legal consequences for GDPR, CASL, and other privacy legislation based on opt-in rules and may expose FWD50 and its partners to legal action.
  • If you share your pass, we won’t be able to run future events.We produce a tremendous amount of valuable content with excellent production and an emphasis on accessibility. Tickets pay for this. Our prices, and business model, assume a single person per pass. This is even more true for virtual events with thin margins that run across an entire week.

Contact us and let us know what group you’re with, and we’ll put you in touch with the group ticket buyer. They can purchase an additional ticket for their group at their group rate on your behalf.

Yes! We’re committed to making the event accessible to all those who want to have a voice. With that in mind, here are some other ways to get involved:

  • You can volunteer to help out, and get a free pass in return.
  • If you’re part of an under-represented group, complete this form to apply for one of our Inclusion Initiative tickets.
  • If you’re with the media and want to cover the event, we have a limited number of media access passes we can offer.

Did we miss something? Please let us know; we’ll do our best to consider every request fairly and quickly.