FWDThinking Episode 9: Legacy modernization

Farming, not weeding: Changing our mental model of Legacy systems We tend to talk about IT in analogies. Words like API, Microservice, Monolith, and Data Contract aren’t widely understood, so we use familiar examples to help us communicate. Some of these analogies are dangerous, however. One mindset is particularly insidious: Software development as a factory. …

Platforms, not forms

In the last century, tech has been massively democratized. Government services must be more than digital destinations—they need to become a home for their denizens’ ingenuity. We talk a lot about “digital.” But, ironically, digital isn’t binary. It’s a gradual encroachment of technology at the intersection of humans and computers. If public services don’t keep …

Insight into North America’s COVID response

The pandemic has been transformative for government. Not just because of the acceleration that comes with new technology adoption, but because of the cracks it revealed in existing infrastructure. While we didn’t have a specific focus on the consequences of COVID, its shadow loomed over nearly every session. In partnership with the Canada School of …

It Takes A Village: The role of allies in real inclusion

The past decade has seen a dramatic increase in awareness around diversity and inclusion. Under-represented groups are finding a voice in the public square and the boardroom. But it’s just the beginning. It’s not enough to give everyone a seat at the table. Often, those who are at a disadvantage have to advocate for themselves—placing …