Chikako Masuda joined Japan's Digital Agency in 2021, leading intelligence research and policy recommendations on global digital government trends. As the government's first community manager, she promotes service design for human-centered digital services.
She co-authored research with Oxford Internet Institute on Japan's digital policy evolution (2024) and previously contributed to design system analysis and handbooks. One of Japan's few government tech leaders, she mentors emerging talent. First Japanese selected for Apolitical's 2025 Government AI 100 and GovInsider's Women in Govtech 2024.