Inclusion and accessibility

Democratic governments live in the tension between two often competing ideas: The will of the popular vote, and the constitutional rights of the individual. For digital government to work, it must not just be for the masses, but for everyone. And while technology holds great potential to streamline Byzantine government processes, it also runs the risk of widening an already significant digital divide by ignoring those who need it most.

In the race to innovate quickly, accessibility is often an afterthought, left aside in the rush for a later release that never comes. But when it's built in from the ground up, in the design phase, it ensures consistent tools and services for all citizens.

In this session, we'll look at what accessibility means for a connected citizenry, and why digital government for everyone isn't just a constitutional right—it's the right way to build sustainable platforms.