AI and Correspondence - A Canadian Heritage Case Study

Amid the noise surrounding Generative AI, Canadian Heritage put the hype to the test. In 2024, we ran a bold experiment: could AI draft ministerial correspondence faster—and just as well—as humans? With a control group, blind evaluations, and rigorous analysis, we gathered surprising insights into what Gen AI can and cannot do in a real government setting. Join us for a candid look at the results—and what they mean for the future of public sector work.