Product Management in Government: Bridging Policy Intent with Effective Implementation

This presentation explores the essential connection between policy design and practical implementation in creating effective government digital services. Through real-world case studies like Ontario's license plate renewal service, we'll examine how small changes can have significant impacts, the importance of multidisciplinary teams, and why technical architecture decisions are inherently policy ones. The session will provide practical insights for public servants looking to enhance their digital literacy and build the cross-functional skills needed to deliver services that truly meet citizens' needs. Ideal for policy professionals, product managers, and anyone involved in public sector service delivery.