Radical transformation - Why you can, even when everyone is telling you you can’t

Transforming services and organisations, starting small and learning, being led by users needs and making data driven decisions - that’s what so many of us want to be doing. But how often have you heard someone say “yeah that all sounds great in theory, but we can’t do that”?
Anna Hirschfeld will talk about her experience of successfully delivering benefits modernisation in the UK in a truly radical way, and how the team overcame challenges everyone said they couldn't.