De zéro à soixante : Transformer la gestion des services des banques centrales

Description disponible en anglais uniquement.

The Bank of Canada launched a Service Management Office, aimed at improving service delivery to its stakeholders, as part of a multi-year digital transformation initiative.

In this session, Zahra Merchant details how the central bank launched a widespread service delivery initiative—still underway—and forever changed how its IT organization would work.