Réussir la messagerie instantanée : Le grand plan de l'Estonie pour l'interaction avec les citoyens

Description disponible en anglais uniquement.

Estonia has pioneered many digital government fundamentals. Now, in an ambitious project to unify government interactions, the country is launching a chatbot—a single agent that can interact conversationally with citizens. Getting this to work across disconnected departments, and presenting a consistent, accessible interface to users, is a huge challenge. In 2019, Estonia’s CTO, Kristo Vaher, shared his plans with the FWD50 audience. This year, he returns with an update in a conversation with Kathy Pham. Kathy’s background in computer science, civic tech, and inclusive design brings the ideal perspective to consider Estonia’s project; in this session, Kathy and Kristo will discuss public sector product management, chatbots, and corralling the departments and suppliers needed to make this vision a reality.