Lewis S Eisen, B.A., J.D., C.I.P. has practised law, been a business technology consultant, and been a policy writer in the Government of Canada. His approach to drafting policy has been adopted by groups at organizations such as the RCMP, the Canadian Nuclear Safety Commission, and others across Canada, the US and the UK.
He is the author of the international bestseller How to Write Rules that People Want to Follow: A Guide to Writing Respectful Policies and Directives.
Properly integrating new digital processes into our work-streams includes fleshing out operational policies to deal with emergent challenges.
Because your solutions are new to everyone, the rules you introduce are often viewed with suspicion. Even when they are required for bona fide technological, operational, or even ethical reasons, people often resent them, suspecting that they are overkill... read more