Lewis S Eisen, B.A., J.D., C.I.P. has practised law, been a business technology consultant, and been a policy writer in the Government of Canada. His approach to drafting policy has been adopted by groups at organizations such as the RCMP, the Canadian Nuclear Safety Commission, and others across Canada, the US and the UK.
He is the author of the international bestseller How to Write Rules that People Want to Follow: A Guide to Writing Respectful Policies and Directives.
In many government departments, the IT policies are long and confusing, and no one reads them. Worse, they often sound like angry parents scolding naughty children. Getting people to embrace your rules in these cases can be an uphill battle; some people follow them begrudgingly, while others ignore them completely.
To succeed, your policies need buy-in from everyone involved. The reality...