Kim Ennis has over 30 years working in municipal government (City of Ottawa) from front-line to service design roles. She’s part of a City of Ottawa Service Transformation team that is responsible for Ottawa’s Smart City Strategy, Smart City 2.0. As part of this mandate, Kim and her colleagues in Service Transformation use innovative service delivery models, technology
solutions, and partnerships to provide residents and businesses with a client experience that is personalized, customized and in context.