Lisa Fast (she/her)
AI/UX Architect, Vation Inc.
Lisa Fast bridges code and cognition. Armed with an M.Sc. in Computer Science (psychology of programming), she's spent 30+ years in UX design, applied cognitive research, and now AI. As a part-time consultant with the Government of Canada, Lisa has collaborated on improving web services across Canada.ca. That goal of service improvement led her to her latest role as UX/AI architect for Canada.ca's AI Answers service.
Sessions
FWD50
Build experts into AI. Don't bolt audits on
Most government AI gets an audit layer bolted on after launch — a review committee, a red team, a periodic check. Canada.ca AI Answers took a different path: subject matter expert (SME) evaluation is built into the architecture as load-bearing infrastructure, not added as oversight on top. That choice was forced by scope. Canada.ca is the digital front door for 200+ federal institutions, and most government AI is built department by department, topic by topic. Designing for an entire government's digital ecosystem from the start surfaces governance problems that don't appear at single-topic scale — and bolt-on audits aren't an answer to any of them. See More.