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Ana Monroe (she/her)

CEO, Ishmael Interactive

Ana Monroe is the CEO of Ishmael Interactive, a human-centered management consultancy working with customer & digital experience, innovation, and process improvement teams.

She is the author of the Human-centered Design (HCD) Guide series and the founder and former Program Manager of the Service Design and Enterprise Digital Experience teams for the General Services Administration (GSA), US federal government.

While at GSA, she proved the HCD process through leading the teams to unlock $11 million in cost avoidance while shrinking the agency's digital footprint by 36% without service disruptions or reorganizations.

She is a graduate of Art Center College of Design in Pasadena, CA, (MFA, 2016) and of Columbia College, Columbia University, New York City (BA, 2004). She currently lives in Los Angeles with her family. 

Sessions

FWD50

Ghosts & zombies: The spooky side of change management

July 6, 20263:35 PM EDT – 4:15 PM EDT
PORT STAGE
English
Impact isn't generated from quality alone. Impact depends on quality multiplied by acceptance. But in complex organizations, acceptance is severely limited by two policy specters: Ghosts, policies nobody can source but everyone follows and Zombies, outdated policies outdated that still shackel themselves to workflows. Together, they drag on every modernization initiative you've ever tried to run. See More.