Erica is the Director General of the Canada School of Public Service’s Digital Academy and the Government of Canada Data Community. In this role she provides learning to help public servants gain the knowledge, skills, and mindsets they need to succeed in the digital age. She has 20 years of previous private- and public-sector experience in program administration, service design and delivery, and strategic planning. Erica’s belief in a citizen-centric delivery has driven her experience in several digitally-enabled projects that modernized business processes and improved government services.