Ontario's Change Mission in a Digital Age

In today's world, people expect government services to be as simple and intuitive as streaming a show on Netflix or booking a vacation through Expedia. To meet these expectations, innovative public sector organizations are applying user-centred, lean and agile methodologies, and modern tech, to radically transform the design and delivery of services. Ontario has become a North American leader in the global movement to improve the online experience for people and business. The province's first Chief Digital Officer, Hillary Hartley, joins us to share her organization's bold vision of change, and discuss how the Ontario Digital Service is partnering with all parts of government to make services simpler, faster and better in the 21st century.