Ghosts & zombies: The spooky side of change management

Impact isn't generated from quality alone. Impact depends on quality multiplied by acceptance. But in complex organizations, acceptance is severely limited by two policy specters: Ghosts, policies nobody can source but everyone follows and Zombies, outdated policies outdated that still shackel themselves to workflows. Together, they drag on every modernization initiative you've ever tried to run. In this session, Ana Monroe breaks down three concrete strategies for diagnosing and eliminating both. Drawing on real examples from US federal agencies, she'll walk through three concrete strategies for diagnosing and eliminating ghost and zombie policies and provide a framework for choosing the right one based on where you sit in your organization's power structure.