November 4, 2024  1:30 PM EST – 3:00 PM EST
Learning & Doing

No user left behind: Why good services are usable by everyone, equally

In this interactive session you will learn that there is no such thing as a ‘normal’ user and why designing digital services for everyone is about much more than accessibility. Discover how the services we deliver often present barriers to the people who need them and explore ways we can remove those barriers so that no user is left behind.

Director
Public Digital