Need Help?

I can’t log into the event

Have you purchased a ticket? Tickets are $350 for Conference track tickets and $500 for Executive track tickets. If you have not purchased your ticket yet, you can do so here.

If you have purchased your ticket, you should have received an email with subject line “Your login details for FWD50”. This email will contain a link to access the event platform as well as your login information: User email and Registration ID.

OR

Go directly to https://matchmaking.grip.events/fwd50 and enter the email address that you used to register for the event.

Then, if you don’t have your welcome access email, click “Request a reminder” and go to your email inbox.

Open the email titled “Your Badge / Registration ID for [EventName]” and hit “Login” or copy the Badge / Registration ID. 

You’ll then be prompted to create a password. This is the password you’ll use for every subsequent login on the whole platform.

You might be encountering one of the following issues: 

Check your spam folder. You may have received this email as of Oct. 26th.

You registered within the last 59 minutes. While there shouldn’t be a delay, it technically can take up to an hour to receive your welcome email from the time you complete your registration.

You made a typo in your email address during the registration process. To rectify this, you will have to contact us.

Are you sure you completed your registration? You may not have fully completed your registration. If you completed the checkout process, but never filled in our registration questions, your registration status may be incomplete, and therefore, you would not have been imported into our event platform! 

You can complete your registration by searching your inbox for an email from “support@tito.io” with the subject line “Your FWD50 2020 Confirmation”. In that email click “View Order”.

Then click, “Assign your ticket” and complete the registration. 

None of these seem to be the issue? Contact us.

If you find yourself on the FWD50 virtual event login page, you will need to enter the following information: the email address and registration ID listed in your Welcome email. 

If this is not working, the most likely cause is that your email address is not unique. The platform requires unique email addresses for every event participant. Contact us to make sure there are no other participants, such as colleagues, using the same email address to gain access to the event. We will issue you new event login credentials. 

Please note that pass sharing is not permitted at FWD50, for a number of reasons including participant security and Code of Conduct enforcement. Do not share your credentials with others or allow someone else to log in as you.

If you have forgotten your password, don’t worry! There are just four simple steps to reset your password. 

Important: if this is your first time logging in and are asked for a Registration ID read the question “How do I get access to the virtual FWD50 event?” instead.

Enter the email address that you have previously logged in with.

Click “Email me a password reset link” and go to your email inbox.

Open the email titled “Reset your [event_name] password” and click on the “reset password” button. The email will have come from noreply@mg.gripcontact.com (check your spam and wait up to 1 minute for the email).

On the page, enter your new password twice and press the “Reset Password” button.


Once you have reset your password, you will be directed to the login page of the platform. Enter your email address and new password to connect.

Are you trying to access an Executive Track session with a general conference ticket? The Leadership Day (presented with APEX) and Public/Private day (presented with the CIOSC) are only available to executive ticket holders.

Make sure to check your ticket type. You may not have access to the content taking place on a certain day, or to a specific track. Refer to the schedule here to see what you have access to with your ticket type. Find your ticket type in your confirmation email. 

I’m having technical issues!

These are the basic technical requirements to ensure you have a smooth experience at FWD50.  

Have enough bandwidth: You need at least 500 Kbps of Internet connectivity to view sessions in the lowest available quality (SD 240p). We recommend at least a 10 Mbps connection.You can test your bandwidth any time with Google’s Speed Test tool.

Don’t use your VPN: Some organizations use a Virtual Private Network (VPN) to connect to the Internet as well as internal destinations. Disable your VPN if possible to improve network performance.

Make sure your firewall allows our platform: This is a good reason to log in and test the platform beforehand! Here are the tools we’re using:

Plug in when possible: If you can, plug your computer directly into Ethernet with a cable. Wireless connections such as wifi and bluetooth may reduce video quality or introduce delays when networking with other attendees. You can buy a USB-to-Ethernet dongle and Ethernet cable relatively cheaply, and they will significantly improve your experience.

Use a headset: If you’re interacting with others, make sure you have a headset so you don’t get feedback from your speakers to your microphone. Mute yourself when not speaking.

Get a fresh start: Update your operating system, restart your computer, reboot your router, and close apps you don’t need before joining. Also pause any background sync such as Dropbox, Google Drive, or Box.net. This can have a surprising effect on how quickly your computer runs.

Use the right browser: For the best experience, use a browser based on the Chromium open source project. This includes the latest version of the Chrome or Firefox browser. You can use other browsers, but some features of the event (such as networking) may not function correctly.

Here is a more extensive explanation of all system requirements, directly from the websites of some of the tools we’re using for the event. 

Vimeo

Vimeo is how we send video from our speakers to you, within the Grip web page.

We require minimum stable download speeds of 500 kbps or faster in order to view our lowest quality, SD 240p. Since bandwidth tends to fluctuate for a number of unforeseen variables, we always recommend you use a dedicated Internet line of 5 Mbps or faster to stream and download high quality videos on the Internet. For optimal performance, a hardwired connection via Ethernet is best, but if you prefer to use WiFi, be sure that your router is configured correctly and that your network is not being shared with other devices (this can limit the starting speeds you pay your ISP for).

Vimeo Supported browsers:

We support playback in browsers that can decode H.264 videos in an HTML5 player. Due to rising security vulnerabilities, Vimeo no longer supports Flash. If you’re using an older browser, system, or website, you’ll need to upgrade to continue watching Vimeo videos.

Here is a list of our supported browsers/versions:

  • Chrome 30+ (has automatic updates)
  • Firefox 27+ (has automatic updates)*
  • Internet Explorer 11*
  • Microsoft Edge
  • Safari 9+ 

*H.264 video (required for viewing Vimeo videos) is only supported in Firefox for Windows 7 and later. Firefox versions on Windows XP are no longer supported for playback. 

*Older versions of Internet Explorer (IE 10, 9, 8, etc) that lack support for the TLS 1.2 protocol and HTML5 cannot be used to play Vimeo videos. 

Vimeo Supported operating systems:

The Vimeo player operates in a wide range of operating systems, but we can only guarantee full functionality on systems that are still being supported by their proprietors.

Microsoft has ended support for Windows XP and Windows Vista. 

Earlier versions of MacOS (El Capitan, Yosemite, Mavericks, etc) are not supported. 

Vimeo Live streams:

Similar to uploaded videos, playback for live events is supported on any setup that supports H.264 videos, HTML5, and Media Source (specifically required for our adaptive streaming system). Please see our supported systems for playback above, with the following exceptions:

  • Internet Explorer 11 on Windows 7 and earlier is not supported for Vimeo Live
  • The Samsung Internet browser (all versions) is also not supported for Vimeo Live. We recommend installing Chrome instead. 

Zoom

Zoom is a virtual meeting tool, which we’re using for workshops in order to make interaction easier.

The bandwidth used by Zoom will be optimized for the best experience based on the participant’s network. It will automatically adjust for 3G, WiFi, or wired environments.

Recommended bandwidth for meetings:

  • 800kbps/1.0 Mbps (up/down) for high-quality video
  • For gallery view and/or 720p HD video: 1.5Mbps/1.5Mbps (up/down)
  • Receiving 1080p HD video requires 2.5Mbps (up/down)
  • Sending 1080p HD video requires 3.0Mbps (up/down)

System requirements:

  • An internet connection – broadband wired or wireless (3G or 4G/LTE)
  • Speakers and a microphone – built-in, USB plug-in, or wireless Bluetooth
  • A webcam or HD webcam – built-in, USB plug-in, or:

Supported operating systems:

  • macOS X with macOS 10.9 or later
  • Windows 10*
    Note: Devices running Windows 10 must run Windows 10 Home, Pro, or Enterprise. S Mode is not supported.
  • Windows 8 or 8.1
  • Windows 7
  • Ubuntu 12.04 or higher
  • Mint 17.1 or higher
  • Red Hat Enterprise Linux 6.4 or higher
  • Oracle Linux 6.4 or higher
  • CentOS 6.4 or higher
  • Fedora 21 or higher
  • OpenSUSE 13.2 or higher
  • ArchLinux (64-bit only)

Supported browsers:

  • Windows: Internet Explorer 11+, Edge 12+, Firefox 27+, Chrome 30+
  • macOS: Safari 7+, Firefox 27+, Chrome 30+
  • Linux: Firefox 27+, Chrome 30+

Note: Some features in the web client are not supported on Internet Explorer.

Processor and RAM requirements:

MinimumRecommended
ProcessorSingle-core 1Ghz or higherDual-core 2Ghz or higher (Intel i3/i5/i7 or AMD equivalent)
RAMN/A4 Gb

Notes:

  • Dual and single-core laptops have a reduced frame rate when screen sharing (around 5 frames per second). For optimum screen-sharing performance on laptops, we recommend a quad-core processor or higher.
  • Linux requires a processor or graphics card that can support OpenGL 2.0 or higher. 

Whereby

Whereby is a casual video conferencing tool for small groups who want to connect, text, and share screens. We’re using it for smaller scheduled “Topic rooms.”

Operating System Minimum Requirements: 

It is important that you can run the most recent version of our supported browsers. Below are the oldest operating systems that we can provide support for:

  • Windows: Windows 7 and later
  • Mac: macOS 10.10 and later
  • Linux: Any x64 based system
  • iOS Devices: 
    • Using Safari: iOS 13 and later
    • Using Native iOS App: iOS 11 and later
  • Android: Version 4.4 and later 

Full Browser Support:

Any browser that has built-in support for WebRTC should be able to use the Virtual Meeting Room without issues. All of the below browsers have full support for WebRTC, and will deliver the best experience when using the Virtual Meeting Room.

We support the two latest versions of all of these browsers, so if you’re experiencing problems, try updating your browser (typically you can update your browser under Settings>About).

Kumospace

Kumospace is a top-down virtual space where each attendee is represented by a small thumbnail of their video. You move around with the arrow keys or your mouse, and the closer you get to others, the louder they become. 25 people can be in a Kumospace room at one time.

Kumospace should work on all major browsers, but it works better on desktop/laptops. We also recommend Chrome for the smoothest experience.

Kumospace uses a fair amount of your computer’s resources, so make sure you don’t have too many other applications or other browser tabs running in the background.

If your camera / microphone doesn’t work:

Try toggling the camera and microphone by using the buttons on the bottom bar. If that doesn’t work, reload the page and make sure you’ve granted Kumospace access to your device’s camera and microphone. You should see a preview of your camera and audio. If you don’t see anything, make sure another application isn’t using your camera / microphone.

Wonder.me

This is a many-to-many networking tool where thousands of people can group into smaller circles around a topic. When you approach others, a video chat will appear for you to meet.

Supported browsers:

Wonder supports all major browsers with the exception of Edge and Opera. On Safari there is the limitation that hosts cannot use the broadcast. So make sure your hosts are not using Safari during the event, if they plan to run a broadcast. 

Recommended:

Chrome (MacOS & Windows)

Firefox (MacOS & Windows)

Tip: Advice your guests to update their browsers before the event. We also support older versions, but some guests are using very archaic versions of their browser. Thus, this will help avoid technical issues for them. 

Supported devices:

Wonder works best on desktop (Laptops, PCs). We also have a lighter mobile version for guests who are not able to join from a desktop device. On mobile devices, all browsers but Chrome on iOS devices are currently supported. We currently don’t support tablets. 

Networking activities and spaces include the lobby space, cocktail parties, topic rooms, WAVE speed meetings, and 1:1 video meetings. They are all managed on various platforms (Whereby, Yotribe, and Kumospace).

It is possible that one or all of these platforms are blocked by your government firewalls. In this case, you might want to try logging into the event from a personal device.

If you believe the issue is technical, read on. Make sure you are using either the Chrome or Firefox browsers. Continue reading below for more detailed information on the technical requirements of each platform.

Whereby

Whereby is a casual video conferencing tool for small groups who want to connect, text, and share screens. We’re using it for smaller scheduled “Topic rooms.”

Operating System Minimum Requirements: 

It is important that you can run the most recent version of our supported browsers. Below are the oldest operating systems that we can provide support for:

  • Windows: Windows 7 and later
  • Mac: macOS 10.10 and later
  • Linux: Any x64 based system
  • iOS Devices: 
    • Using Safari: iOS 13 and later
    • Using Native iOS App: iOS 11 and later
  • Android: Version 4.4 and later 

Full Browser Support:

Any browser that has built-in support for WebRTC should be able to use the Virtual Meeting Room without issues. All of the below browsers have full support for WebRTC, and will deliver the best experience when using the Virtual Meeting Room.

We support the two latest versions of all of these browsers, so if you’re experiencing problems, try updating your browser (typically you can update your browser under Settings>About).

Kumospace

Kumospace is a top-down virtual space where each attendee is represented by a small thumbnail of their video. You move around with the arrow keys or your mouse, and the closer you get to others, the louder they become. 25 people can be in a Kumospace room at one time.

Kumospace should work on all major browsers, but it works better on desktop/laptops. We also recommend Chrome for the smoothest experience.

Kumospace uses a fair amount of your computer’s resources, so make sure you don’t have too many other applications or other browser tabs running in the background.

If your camera / microphone doesn’t work:

Try toggling the camera and microphone by using the buttons on the bottom bar. If that doesn’t work, reload the page and make sure you’ve granted Kumospace access to your device’s camera and microphone. You should see a preview of your camera and audio. If you don’t see anything, make sure another application isn’t using your camera / microphone.

Wonder.me

This is a many-to-many networking tool where thousands of people can group into smaller circles around a topic. When you approach others, a video chat will appear for you to meet.

Supported browsers:

Wonder supports all major browsers with the exception of Edge and Opera. On Safari there is the limitation that hosts cannot use the broadcast. So make sure your hosts are not using Safari during the event, if they plan to run a broadcast. 

Recommended:

Chrome (MacOS & Windows)

Firefox (MacOS & Windows)

Tip: Advice your guests to update their browsers before the event. We also support older versions, but some guests are using very archaic versions of their browser. Thus, this will help avoid technical issues for them. 

Supported devices:

Wonder works best on desktop (Laptops, PCs). We also have a lighter mobile version for guests who are not able to join from a desktop device. On mobile devices, all browsers but Chrome on iOS devices are currently supported. We currently don’t support tablets. 

To watch a session, first, add the session to your calendar. The session should only begin playing at its scheduled time, with the exception of pre-recorded content, which can be played at any time after the session has aired. 

If you are experiencing technical difficulties, try the following steps:

Have enough bandwidth: You need at least 500 Kbps of Internet connectivity to view sessions in the lowest available quality (SD 240p). We recommend at least a 10 Mbps connection.You can test your bandwidth any time with Google’s Speed Test tool.

Don’t use your VPN: Some organizations use a Virtual Private Network (VPN) to connect to the Internet as well as internal destinations. Disable your VPN if possible to improve network performance.

Make sure your firewall allows our platform: This is a good reason to log in and test the platform beforehand! Here are the tools we’re using:

Plug in when possible: If you can, plug your computer directly into Ethernet with a cable. Wireless connections such as wifi and bluetooth may reduce video quality or introduce delays when networking with other attendees. You can buy a USB-to-Ethernet dongle and Ethernet cable relatively cheaply, and they will significantly improve your experience.

Use a headset: If you’re interacting with others, make sure you have a headset so you don’t get feedback from your speakers to your microphone. Mute yourself when not speaking.

Get a fresh start: Update your operating system, restart your computer, reboot your router, and close apps you don’t need before joining. Also pause any background sync such as Dropbox, Google Drive, or Box.net. This can have a surprising effect on how quickly your computer runs.

Use the right browser: For the best experience, use a browser based on the Chromium open source project. This includes the latest version of the Chrome or Firefox browser. You can use other browsers, but some features of the event (such as networking) may not function correctly.

Here is a more extensive explanation of all system requirements, directly from the websites of Vimeo and Zoom.

Vimeo

We require minimum stable download speeds of 500 kbps or faster in order to view our lowest quality, SD 240p. Since bandwidth tends to fluctuate for a number of unforeseen variables, we always recommend you use a dedicated Internet line of 5 Mbps or faster to stream and download high quality videos on the Internet. For optimal performance, a hardwired connection via Ethernet is best, but if you prefer to use WiFi, be sure that your router is configured correctly and that your network is not being shared with other devices (this can limit the starting speeds you pay your ISP for).

Vimeo Supported browsers:

We support playback in browsers that can decode H.264 videos in an HTML5 player. Due to rising security vulnerabilities, Vimeo no longer supports Flash. If you’re using an older browser, system, or website, you’ll need to upgrade to continue watching Vimeo videos.

Here is a list of our supported browsers/versions:

  • Chrome 30+ (has automatic updates)
  • Firefox 27+ (has automatic updates)*
  • Internet Explorer 11*
  • Microsoft Edge
  • Safari 9+ 

*H.264 video (required for viewing Vimeo videos) is only supported in Firefox for Windows 7 and later. Firefox versions on Windows XP are no longer supported for playback. 

*Older versions of Internet Explorer (IE 10, 9, 8, etc) that lack support for the TLS 1.2 protocol and HTML5 cannot be used to play Vimeo videos. 

Vimeo Supported operating systems:

The Vimeo player operates in a wide range of operating systems, but we can only guarantee full functionality on systems that are still being supported by their proprietors.

Microsoft has ended support for Windows XP and Windows Vista. 

Earlier versions of MacOS (El Capitan, Yosemite, Mavericks, etc) are not supported. 

Vimeo Live streams:

Similar to uploaded videos, playback for live events is supported on any setup that supports H.264 videos, HTML5, and Media Source (specifically required for our adaptive streaming system). Please see our supported systems for playback above, with the following exceptions:

  • Internet Explorer 11 on Windows 7 and earlier is not supported for Vimeo Live
  • The Samsung Internet browser (all versions) is also not supported for Vimeo Live. We recommend installing Chrome instead. 

Zoom

The bandwidth used by Zoom will be optimized for the best experience based on the participant’s network. It will automatically adjust for 3G, WiFi, or wired environments.

Recommended bandwidth for meetings:

  • 800kbps/1.0 Mbps (up/down) for high-quality video
  • For gallery view and/or 720p HD video: 1.5Mbps/1.5Mbps (up/down)
  • Receiving 1080p HD video requires 2.5Mbps (up/down)
  • Sending 1080p HD video requires 3.0Mbps (up/down)

System requirements:

  • An internet connection – broadband wired or wireless (3G or 4G/LTE)
  • Speakers and a microphone – built-in, USB plug-in, or wireless Bluetooth
  • A webcam or HD webcam – built-in, USB plug-in, or:

Supported operating systems:

  • macOS X with macOS 10.9 or later
  • Windows 10*
    Note: Devices running Windows 10 must run Windows 10 Home, Pro, or Enterprise. S Mode is not supported.
  • Windows 8 or 8.1
  • Windows 7
  • Ubuntu 12.04 or higher
  • Mint 17.1 or higher
  • Red Hat Enterprise Linux 6.4 or higher
  • Oracle Linux 6.4 or higher
  • CentOS 6.4 or higher
  • Fedora 21 or higher
  • OpenSUSE 13.2 or higher
  • ArchLinux (64-bit only)

Supported browsers:

  • Windows: Internet Explorer 11+, Edge 12+, Firefox 27+, Chrome 30+
  • macOS: Safari 7+, Firefox 27+, Chrome 30+
  • Linux: Firefox 27+, Chrome 30+

Note: Some features in the web client are not supported on Internet Explorer.

Processor and RAM requirements:

MinimumRecommended
ProcessorSingle-core 1Ghz or higherDual-core 2Ghz or higher (Intel i3/i5/i7 or AMD equivalent)
RAMN/A4 Gb

Notes:

  • Dual and single-core laptops have a reduced frame rate when screen sharing (around 5 frames per second). For optimum screen-sharing performance on laptops, we recommend a quad-core processor or higher.
  • Linux requires a processor or graphics card that can support OpenGL 2.0 or higher. 

It’s very possible something has gone wrong! We’re going to be posting tech status updates on our twitter feed: @fwd50conf. Check in there to get updates, or report an issue by tweeting us! 

I have another question

Yes, all videos will be made available to attendees for watching or rewatching within the two weeks following the event. Attendees will receive an email with instructions on how to access the videos. 

We are working hard to make sure that FWD50 can be accessible and enjoyed by all. Unfortunately, many of the tools needed for online events are relatively new, and accessibility is inconsistent in the application. We’ve been making workarounds for some of these limitations. Here are the steps we’re taking to make FWD50 as inclusive and accessible as possible experience:

For the visually impaired: Unfortunately, our event platform does not meet WCAG requirements. We’ve created a separate,  fully accessible document—available upon request—that’s screen-reader friendly, and will provide direct access to all agenda sessions. To request this document, please contact us here.

For the hearing impaired: All content streamed on our main stage (known as “Channel 1”), and all pre-recorded sessions will be available for viewing with simultaneous transcription. Post-event recordings of all sessions will be made available with a transcript, and translation. We are also encouraging breakout speakers to use captioning and translation features available in their presentation tools, as well as ALT text in images, and training them in the use of these tools during speaker training.

 Contact us immediately! You can email or call either pamela@fwd50.com, +1(514)816-8124, or phil@fwd50.com, +1(514)909-9709

You can send us an email here.